Online Security

Effective 7/1/2013


We are committed to protecting the confidentiality of your information and online transactions. We use the highest industry standard for online security to secure your online sessions. This process safeguards your banking sessions from intruders.

Links on Our Website

We may provide links to sites outside of our Web site to alert you to products, information, and services offered by third parties. These links are provided as a courtesy to give you access to information that may be of interest to you, and may be to both the private and public sector Web sites. Although we will only provide links to sites we believe are reputable, we do not make any representations concerning the linked sites' contents, security, or availability. Please note that linked sites may have different privacy and information security policies than Security First Bank. You should review each site's privacy and information security policies carefully before you enter confidential information onto the site.

External Financial Services

Please use caution when using external financial aggregation or consolidation services. These are companies that collect personal information from a variety of sources and place them on one Web site. They are able to do this by having you give them your identification information and password for each individual Web site, and then use these passwords to access each account. You must provide your permission and information to allow these services to collect this data. We recommend extreme caution when using these services and encourage you not to provide any account information or password to a site that is not familiar to you.

Preventing Identity Theft

Security First Bank is committed to protecting your personal information. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. Only authorized signers can access account information. Every effort is made to protect our customers from fraud. We will never initiate a request for sensitive information from you via e-mail (i.e., Social Security number, personal ID, password, PIN, or account number). If you receive an e-mail that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your personal ID, password, PIN, or account number with anyone, under any circumstances. If you receive a suspicious looking e-mail, you should contact us at: (559)225-1700 or by mail at 663 West Nees Avenue Fresno, CA 93711.

Safeguarding Your Information

At Security First Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.

Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their Web site and giving out your personal information, such as a bank account number, credit card number or online banking login information.

  • Always use your pre-established links to access Web sites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as Security First Bank, please forward the message in its entirety to info@securityfirstfresno.com.
  • Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.
  • Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.
  • Monitor your account activity frequently using our free Online Banking services.
  • Sign up for free Online Banking eStatements to avoid having your paper statement sitting in an unsecure mailbox where it could be compromised.
  • Set up free Security and Balance Alerts through Online Banking to be notified via e-mail and/or SMS text message to monitor transaction activity and balances on your accounts.
  • Set up a personalized Passmark Picture for your Online Banking so that you always know when you are on our secure Web site.
  • Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions brochure. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.

If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at (559) 225-1700 or via e-mail at info@securityfirstfresno.com.

Resources:

OnGuardOnline.gov — Tips from the federal government to help you protect your personal information.

FTC.gov — Information from the Federal Trade Commission to help you avoid identity theft and learn what to do if your identity is stolen.

FDIC.gov — Tips from the FDIC about how to protect yourself from identity theft and fraud.

Disclaimer: These are hyperlinks to web sites operated by parties other than Security First Bank. Security First Bank does not control such web sites, and is not responsible for their content. Security First Bank's inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. Security First Bank's online privacy policy does not apply to any linked sites. Although we will only provide links to sites we believe are reputable, we do not make any representations concerning the linked sites' contents, security, or availability. Please refer to the privacy policy of linked sites for more information.